Are you trying to find an item that you bought way back on eBay? The Purchase History page displays items bought in the last 60 days. Past that, you might need to check archived data, browse PayPal, or request data from eBay.
Hi, I’m Devansh. I often check my purchase history to return an item or prove that I bought it. In this article, I’ll show you the steps to access your purchase history in the past 60 days. I’ll also introduce you to three extra options to view it past that limit.
If your next refund hinges on recovering your eBay purchase history, keep reading!
Steps to Access Purchase History
Here are the steps to recover your eBay purchase history. Before you get to it, make sure to use a desktop-based browser.
Step 1: First, log in to your account. It needs to be the account you usually make your purchases with. Once logged in, visit the Purchase History page.
Step 2: You will see two options. ‘Recent’ will show you purchases made within the last 60 days, and ‘Archived’ will go as far back as three years! You can narrow down the item you’re looking for by using the drop-down menu and specifying a time frame.
Step 3: For further options like contacting the seller or returning an item, you can click on the More Actions drop-down menu on the right side of each item.
If you want to download your entire purchase history, you can use a Chrome extension like this to do so. But what if you couldn’t find the item you were looking for? There are three main reasons for this.
- The item was purchased from a different account or was a Guest purchase
- A dispute occurred
- eBay deleted the listing
If you couldn’t find what you were looking for by following these steps, don’t worry. In the next section, we will discuss a few additional methods you can try.
Three Options to View Older eBay Purchase History
If you want to view your purchase history that stretches past three years or can’t find the item you’re looking for, here are three useful alternative methods.
PayPal and Other Online Wallets
If you pay for your eBay purchases with PayPal or other online wallets, you can access a record of those transactions from those platforms. PayPal easily lets you download a statement with transaction activity for up to the past seven years. Check this support page for more info.
Like any other e-commerce platform, eBay notifies you by email whenever a purchase is made. If you can’t find the item you’re looking for on your Purchase History page, try scouring through your inbox for the email concerning that item.
Request Data from eBay
As a final option, you can also request data directly from eBay too. To do this, go to the Account tab in My eBay and click on ‘Request your eBay data’ under Personal Info. It’ll include all the data eBay has on you ever since you signed up for an account. It could take a few days until the data is ready to be downloaded.
Here are some common questions related to recovering your old eBay purchases history.
How to Delete Items in eBay Purchase History?
You can’t delete items in the purchase history, but you can hide them instead. Just head to the Purchase History page, select the drop-down menu next to any item you want to hide, and click on ‘Hide Item.’
How to Recover eBay Sales History?
If you’re a seller and want to view your eBay sales history, go to the ‘Selling’ tab in My eBay and click on the ‘Sold’ option. You’ll be able to scroll through a list of all items you sold in the last 60 days.
How to Recover an Old eBay Account?
If the purchase history you want to access is stored in an old eBay account, you can reactivate it by logging in. Use the same username or email address related to that account and reset your password. If you have any problems when signing in, check this support page.
Whether to return an item, settle a dispute, or contact a seller, being able to access old eBay purchase history can be a lifesaver sometimes. With the steps in this article, you’ll be able to access your eBay purchase history for up to three years in the past and even further back with other options like online wallets and email.
Were you able to successfully recover your eBay purchase history with these steps? Please share any further queries with me in the comments!